Privacy Policy

Last Updated: January 22, 2024

Vectari Solutions, Inc. (“Vectari”) respects your privacy and is committed to protecting your personal information. Your privacy is important to us. Please read this policy carefully to understand how we will collect, use, and disclose your information, and what choices you have with respect to your information.

1. Who We Are
We Vectari, a Charlotte, NC-based company with a mission to help financial institutions use artificial intelligence to improve their services, remain compliant, and better serve customers. We do this by providing various AI-powered business and compliance solutions for financial institutions.

2. Scope and Applicability
This policy describes how Vectari collects, uses, shares or otherwise processes information relating to individuals and the rights associated with that processing.  A reference to “Vectari,” “we,” “us” or the “Company” is a reference to Vectari Solutions, Inc., and any affiliates involved in the collection, use, sharing, or other processing of personal information. Where applicable, Vectari is the controller. This Privacy Policy applies to the personal information we collect when you use our website ( and our products, services, and applications (collectively, the “Services”), when you attend a Vectari event, or otherwise interact with us. PLEASE NOTE: This Privacy Policy does not apply to the extent we process personal information in the role of service provider on behalf of our corporate customers. We process that data pursuant to separate contractual terms established with each Customer. Customers are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements, or other obligations relating to such Customers’ use or collection of personal information in connection with the use of our Services by individuals with whom our Customers interact. If you are an individual who interacts with a Customer using our Services or you otherwise believe that a Customer uses our Services to process your personal information, and you contact us regarding this data, you will be directed to contact the applicable Customer for assistance with any requests or questions relating to your personal information, including without limitation any requests to access, amend or erase your personal information.

3. Personal Information We Collect
When we talk about “personal information” or “personal data,” we’re talking about a broad range of information. Data protection laws around the world define this concept in different ways, but in general, we mean any information that relates to an identifiable, living individual person. In addition, some data protection laws and privacy laws in certain jurisdictions differentiate between “controllers” and “processors” of personal data. A controller decides why and how to process personal data. A processor does not make decisions about personal data; it only processes personal data on behalf of a controller based on the controller’s instructions.

A. Personal Information You Provide Us Directly.
We collect personal information you provide directly to us when interacting with us or using the Services. We use this information to provide, improve, promote, and protect the Services. Providing this information is voluntary but may be necessary in certain cases, such as for account registration. In such cases, if the information is not provided, Vectari may not be able to provide the user with the requested Services. The information we collect may include the following:


Personal information we request when you register with us through the Services to create a Vectari account. This may include your: 
* First and last name
* Email address
* Phone number
* Company name
* Role

Payment Data

Billing information we collect in order to process your payment for use of the Services such as: 
* Credit card details
* Billing address

Marketing and Communications Data

User Data

Contact information we collect when  you express interest in our Services, sign up for an event or webinar,  provide our business partners with your information, or download certain  content. This may include:   
* First and last name  
* Email address  
* Address  
* Phone number  
* Title  
* Company name  

Feedback and Support Data


Information collected from surveys that we may conduct in order to improve our Services and support queries we receive from you

Customer Data

Personal information contained in the digital files, data, and machine learning models that Customers provide to Vectari

B. Personal Information We Collect From You Automatically

We use typical tools and services, such as log files, cookies, pixel tags, and similar technologies to automatically collect information, which may contain personal information from your devices while you navigate our Services or interact with emails we sent to you. For more information, please visit our Cookie Policy.

C. Personal Information We Collect From Third Parties

We may also collect personal data from third-party sources such as authentication partners and public databases for the purposes of user authentication and marketing activities. For example, if you create or log into your Vectari account using your Google Account credentials, we will access your name and email for authentication.

4. How and Why We Use Personal Information


Categories of Personal Information

Why We Do This

Legal Basis

Account Creation

User Data

To register you as a customer or account user

Contractual necessity

Provide, Maintain and Improve the Services

User Data

Feedback and Support Data

Customer Data

To provide the Services in accordance with the contract with you or the relevant Customer and develop new services

Contractual necessity

Our legitimate interest to provide you product and service updates and provide customer support

Responding to Support Queries

User Data

Feedback and Support Data

To respond to requests we receive from you, such as product demonstration requests or support request

Contractual necessity

Our legitimate interest to provide you product and service updates and provide customer support

Marketing Activities

Marketing and Communications Data

To market our products and services to you and keep you informed about new updates, as well as follow up on prospective sales leads

Our legitimate interest to provide you product and service updates, and information on any related products you may have purchased or shown interest in before

Event and Webinar Registrations

Marketing and Communications Data

To manage your registration for events and webinars we host, and send communications related to your event registrations

Our legitimate interest to provide you with updates of relevant and upcoming events you may be interested in based on your participation in previous events


User Data

Payment Data

To process your payment for the use of our Services

Contractual necessity


User Data

Feedback and Support Data

To protect our website and products and ensure they are operational

Our legitimate interest to ensure security and operations of our products and services

Business operations

User Data

Marketing and Communications Data

Feedback and Support Data

For our business purposes such as data analysis, audits, product development, and expanding our business activities

Contractual necessity

Our legitimate interest to grow our business and ensure our products and services are meeting customer expectations

Complying with our Legal Obligations

User Data

Where we believe it is reasonably necessary to (a) comply with applicable law, regulation, legal process, or government request, (b) protect any person from death or serious bodily injury, (c) prevent fraud, abuse, or security issue of Vectari or other users, or (d) to protect Vectari's or its licensors’ rights, property, safety, or interest

Legal obligations 

Our legitimate interest to protect against misuse of our products and services, protect personal safety, and protect Vectari's or its licensors’ rights, property, safety, or interest.

In some limited cases, we may also have a legal obligation to collect personal information from you. If we ask you to provide personal information to comply with a legal requirement, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not, as well as of the possible consequences if you do not provide your personal circumstance.

5. Personal Information Sharing and Disclosure

We may share your personal information as described in this Privacy Policy or at the time of collection:

6. Security

Vectari is concerned with safeguarding your information. Vectari employs appropriate and reasonable physical, technological, and administrative security measures. For further information about our security practices, please see our Security Policy. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Transfer

Information that we collect from you may be transferred to, stored, and processed by us, our affiliates, and other third parties in countries outside the United States. For transfers of personal information from one country to another, Vectari will transfer personal information according to the requirements of applicable data protection legislation by putting in place appropriate safeguards.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in Section 4. How and Why We Use Personal Information. We will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Because the needs can vary for different data types in the context of different services, actual retention periods can vary significantly. We determine the appropriate retention period for personal information based on the amount, nature and sensitivity of your personal information processed, the potential risk of harm from unauthorized use or disclosure of your personal information and whether we can achieve the purposes of the processing through other means, as well as applicable legal requirements (such as applicable statutes of limitation). After expiration of the applicable retention periods, your personal information will be deleted. If there is any data that we are unable, for technical reasons, to delete entirely from our systems, we will put in place appropriate measures to prevent any further use of that data.

9. Links to Other Websites

Our Services may contain links to, or interoperate with, third-party services. When you click on a link to any other website or location, or when you or the Customer provides a third-party service with access to information in your account, such third-party may then collect or access information from you or Customer. The use of such information by the third-party service will be governed by the third-party service’s privacy policy. We have no control over, do not review, and cannot be responsible for, these third-party services. We encourage you to read the privacy policies of every website you visit and every third-party service you use.

Our website may include plugins of social media platforms, such as Meta Inc., Twitter Inc., and LinkedIn Corporation. You can identify the plugins by the respective network's logo. Details about purpose and extent of data collection, as well as processing and use of the data, by the social media networks can be obtained by reading the privacy policies of the social media networks.

10. Our Policy on Children

The Services are not directed to individuals under 18. If Vectari becomes aware that a person under 18 has submitted information to us, we will delete the information. If you believe that we may have any information from a child under 18, please contact us at

11. Your Privacy Rights and Choices

Depending on your location, and subject to applicable law, you may have the following rights with regard to the personal information we control about you.

12. Information for California Consumers

This section applies to California consumers, and it describes how we collect, use and share Personal Information of California consumers in operating our business, and their rights with respect to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA. Under the CCPA, Personal Information is any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household.

A. How We Collect, Use, and Share Your Personal Information.

We collect the following statutory categories (as defined by CCPA) of Personal Information directly from you or automatically from your device:

The business and commercial purposes for which we collect this information are described in Section 3 of this Privacy Policy; and the categories of third parties to whom we “disclose” the information for a business purpose are described in Section 5 of this Privacy Policy.

B. California Privacy Rights.

California law grants California residents consumers certain rights and imposes restrictions on particular business practices as set forth below.

C. How to Exercise Your California Privacy Rights.

If you are a California consumer seeking to exercise your CCPA rights, or if you are an authorized agent wishing to exercise CCPA rights on behalf of someone else, please e-mail us at We will respond to verifiable requests received as required by law.

Please note that to protect your personal information, we will verify your identity by a method appropriate to the type of request you are making. We may also request that your authorized agent have written permission from you to make requests on your behalf, and we may also need to verify your authorized agent’s identity to protect your personal information.

California Civil Code Section 1798.83 permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to

If you have questions about your rights under CCPA, please send us an email to

13. Modification of Privacy Policy

Vectari may modify this Privacy Policy periodically, including in response to changing legal, regulatory, technical or business developments. The “Last Updated” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the website.

If we make any material changes to this Privacy Policy, we will take appropriate measures to provide you with additional notice, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if, and where, required by applicable data protection laws. 

We encourage you to review this Privacy Policy from time to time to inform yourself of any changes.

14. Contacting Us

If you have questions about this Privacy Policy, please contact us at or by mail:

Attn: Vectari Solutions, Inc., 101 S. Tryon Street Suite 2700, Charlotte, NC 28280

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described above.

By clicking “Accept”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.

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